Frequently
Asked.

Browse our collection, add items to your cart, and proceed to checkout. You'll need to sign in or create an account, enter your shipping details, choose a payment method, and confirm the order. You'll receive a confirmation email within minutes.

We accept Cash on Delivery (COD), Credit & Debit Cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm), and Net Banking. All online payments are processed through PCI-DSS compliant gateways.

Yes. COD is available across India on orders up to ₹15,000. You pay the delivery agent in cash when your order arrives.

Orders can be modified only before dispatch. Once shipped, changes aren't possible — but you can request a return or exchange after delivery. Contact us as soon as possible if you need to make a change.

No, there are no additional charges for Cash on Delivery.

Metro cities: 2–4 business days. Tier 2 & 3 cities: 3–6 business days. Remote areas: 5–8 business days. Orders are dispatched within 24 hours of confirmation.

Yes. Free shipping on all orders above ₹999. Below that, a flat ₹79 shipping charge applies.

Once your order is dispatched, you'll receive an email with a tracking link. You can also track it anytime from your account under My Orders.

Currently we ship only within India. International shipping is on our roadmap — stay tuned.

We accept returns within 7 days of delivery on eligible items. Products must be unworn, unwashed, and in original condition with tags intact.

Go to My Orders, select the order, and click "Request Return" on eligible items. We'll arrange a pickup within 48 hours.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds go back to the original payment method.

Sale items are eligible for exchange only, not refunds. This is noted on the product page for clarity.

Each product page includes a detailed size chart with chest, waist, and length measurements. If you're between sizes, we recommend sizing up for a relaxed fit.

We photograph products in natural light and aim for accurate colour representation. However, slight variations may occur due to screen differences.

Popular items are often restocked. Use the "Notify Me" feature on the product page or follow us on social media for restock announcements.

Yes, an account is required to place an order. This allows us to provide order tracking, easy returns, and a faster checkout experience.

We use your data only to process orders, provide support, and improve your shopping experience. We never sell your data. Full details in our Privacy Policy.

Email support@kaprahouse.in with the subject "Delete Account". We'll process your request within 30 days, subject to legal retention requirements.

Reach us via our contact form, email support@kaprahouse.in, call +91 93320 98301, or WhatsApp us. We respond within 24 hours on business days.

Monday to Friday: 10 AM – 7 PM. Saturday: 10 AM – 4 PM. Closed on Sundays and public holidays.

Yes. For wholesale enquiries, email wholesale@kaprahouse.in with your business details and requirements.